Customer Service Agent

Dar es Salaam, Tanzania, United Republic of


This job is not available any more.

Our client is looking for Customer Service Agent to work in a busy office environment in Dar es Salaam. Qualified candidates are encouranged to apply:

Responsibilities

  • Greet customers when they arrive and direct them accordingly
  • Provide customers with in-depth information about available Services and best options for their need
  • Help customers decide between shipments methods through our rate cards.
  • To be more focused and follow-up on customer value added services. 
  • Establish a relation with the Operations department and potential partners in order to ensure a controlled and healthy development of Brand. 
  • Timely report issues to be raised to the higher level to get the appropriate support. 
  • Update customers on changes in service, shipment status 
  • Act as the customers’ main point of contact, by liaising closely with the relevant departments to ensure that their queries, problems or issues are dealt with appropriately 


Qualifications

  • Degree in Business Administration, Sales & Marketing or related field from a recognized Institution.
  • Experience in Customer Services is an advantage
  • Working knowledge of Microsoft Word, Excel and Power Point and Outlook.
  • Good oral communication skills both in English and Kiswahili. 
  • Possesses good relationship building and interpersonal skills Behavioural competencies
  • Self motivated individual capable of taking ownership and working independently 


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